{ "generated_at": "2026-10-09T06:06:11.700Z", "slug": "goose", "name": "Goose", "website": "https://goose.pet/", "url": "https://kennelsoftwarereviews.com/brands/goose", "score": 4.7, "score_basis": "held_reviews", "total_reviews": 31, "source_count": 2, "scored_source_count": 2, "sources": [ { "source": "capterra", "label": "Capterra", "held_reviews": 21, "rated_reviews": 21, "held_avg_5": 4.76, "meets_min_n": true, "counted_in_score": true, "score_status": "counted", "official": { "listings": [ { "label": "Capterra", "count": 21, "rating": 4.76, "count_kind": "reviews", "url": "https://www.capterra.com/p/10020167/Goose/" } ], "checked_at": "2026-10-09T03:55:00.000Z", "note": null } }, { "source": "g2", "label": "G2", "held_reviews": 10, "rated_reviews": 10, "held_avg_5": 4.7, "meets_min_n": true, "counted_in_score": true, "score_status": "counted", "official": { "listings": [ { "label": "G2", "count": 10, "rating": 4.7, "count_kind": "reviews", "url": "https://www.g2.com/products/goose-goose/reviews" } ], "checked_at": "2026-10-09T03:55:00.000Z", "note": null } } ], "notes": [], "themes": { "pros": [], "cons": [] }, "flags": { "total": 0, "by_type": { "possible_insider": 0, "possibly_solicited": 0 } }, "last_updated": "2026-10-09T03:57:11.000Z", "summary": "Goose scores 4.7 out of 5 from 31 rated public reviews held by Kennel Software Reviews across 2 sources.", "recent_reviews": [ { "id": "83c323c2-d8fe-4c54-ad27-c518095d8150", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Quick, Receptive Support Team That Truly Listens", "body": "the support team; they are always very quick to respond and receptive to feedback reporting has been less than ideal for accurate numbers, and there have been some issues with the way memberships work but we have workarounds easier experience for the user on the customer end", "reviewed_at": "2026-06-10T16:11:30+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12944529", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "b25ae651-657e-4da9-9352-7deacf784c69", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Easy to Use and Understand for Employees and Customers", "body": "It is easy to use and understand. My employees and customers find it easy to navigate. I wish that it would require all fields to be filled in by the customer before allowing booking or meet and greets. They are making it easy for customers to use.", "reviewed_at": "2026-06-03T19:22:56+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12915668", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "08d9d112-5eb3-45aa-af27-dba686c7ff51", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Very easy to use and understand", "body": "Very fast service and no problems. When we have a problem it is handled very quickly. We have never had the Goose software not work for us.\n\nPros: It offers all the options we need for customers of dog boarding. Customers and employees like that it is easy to understand.\n\nCons: I wish it would require all info to be input by the customer before it would allow them to leave the page or make a booking.", "reviewed_at": "2026-06-03T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7161511/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "63df88ca-cc2d-4934-8deb-cd35e571ecf6", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 4, "title": "Very Easy-to-Use Interface", "body": "The overall interface is very easy to use. There are some odd glitches that need work. Unfortunately, there is no notification if booking a dog who already has a reservation. You could essentially book a dog an infinite amount of times for the same date range. Goose has taken some of our suggestions into account and have improved Goose 10 fold since starting up with them last year.", "reviewed_at": "2026-06-01T18:30:06+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12901903", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "b196aff8-4c53-4445-b1da-ba93c1b80ac2", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 4, "title": "Easy to Manage but Overpriced", "body": "I use Goose for attribution for my ads, managing all the dogs in house and who is coming, and to track all of the revenues and profits through the reporting. It is generally very easy to manage, and I've found it is a good software program. I think Goose is a little more expensive than it needs to be. Some of the things that I find valuable, you have to pay more for, and it already is pretty expensive to begin with. It wasn't really all that easy to set up, and there's something about the transfer of the data which always loses something in the process. Lots of things didn't get set up the way I wanted them to initially. I use Goose for ad attribution, managing the dogs in-house, and tracking revenues and profits. It serves as the backbone of my business by easily managing these aspects.", "reviewed_at": "2026-06-01T16:21:33+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12900998", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "bc30d8c5-bb4b-454c-b935-cd1e90d4c55b", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Goose for the Win!", "body": "We love how easy it is for our customers to use. While it took some time for everyone to get used to it, as any change does, the benefits for all parties have soared far beyond our expectations. We also love the customer support and the people behind Goose. If we have questions, they have answers very quickly. Goose is a newer software so of course there are some things we are looking forward to seeing in the future. Goose has been great about listening to our needs and wants and giving us honest feedback about timelines and expectations. Goose has solved a lot of problems for us. We used Gingr for over a decade, and we were constantly struggling to get ahold of customer service for questions and concerns. Goose has NEVER “left us on read” or gotten back to us weeks later - we almost always get a response instantly or within an hour.\r\n\r\nAnother big issue Goose helped us with was increasing revenue when we were already at capacity. We’ve been with Goose for less than a year, and our revenue consistently shows a 20%+ increase, simply because their software lays out our packages and add-ons better than Gingr ever could.", "reviewed_at": "2026-06-01T15:40:07+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12900512", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "2263ba8a-e07f-4a06-92e4-3c8f0e911ac5", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Duck, Duck, GOOSE!", "body": "Goose has been one of the greatest changes we have faced with our company. We had been looking for a new software system for quiet awhile. After 10 years of dealing with Gingr and their lack of communication and innovation we landed we knew we needed a change. After months and months of demos and research, we made the decision that Goose is where we wanted to be. It was scary at first but the Goose team was there every step of the way! We have loved working with them and have seen the benefits of their software in many places - including the fact that we have had over a 20% increase each month since switching to Goose in Aug 2025!\n\nPros: We love how easy it is for our customers to use. While it took some time for everyone to get used to it, as any change does, the benefits for all parties have soared far beyond our expectations. We also love the customer support and the people behind Goose. If we have questions, they have answers very quickly.\n\nCons: Goose is a newer software so of course there are some things we are looking forward to seeing in the future. Goose has been great about listening to our needs and wants and giving us honest feedback about timelines and expectations.", "reviewed_at": "2026-06-01T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7159959/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "ccab384c-4dfd-4f9c-8a82-e21352c5027a", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 4, "title": "Goose Review", "body": "I'd say overall, Goose as a platform is pretty good. It's not perfect, but I do like that they are constantly trying to improve.\n\nPros: The customer support is really great. They are very responsive to any questions and work really hard to get back to you in a timely manner.\n\nCons: There are a few things I don't like about Goose. The AI generator will misgender dogs and the wording can be very odd. You can book a dog for the same stay an infinite amount of times and the system will never give you an error code.", "reviewed_at": "2026-06-01T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7160068/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "fdcf411f-b5f0-4135-8b5d-ed6fb9f27c73", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Easy to use, makes money", "body": "Has been great for increasing revenue due to easy access and visibility of add ons for clients to self select\n\nPros: Self booking for clients, easy pet perk add ons, and fast customer support. Farr simpler to use and navigate than most.\n\nCons: Its a bit pricier than most and I wish that things like attribution and communication to clients was all included in a base price.", "reviewed_at": "2026-06-01T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7159968/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "7920858e-fecc-4ef5-a133-dc4e004131b8", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "The best option for pet software", "body": "Very, very good. Quick response to problems, staff that are willing to video conference with you and help you with trainings, problems and user error on my part. Good value for the money. All software has quirks - but I truly believe Goose is the most dependable, user-friendly and forward thinking pet software available.\n\nPros: I love the customer-facing user interface. It is very simple and I find that our customers can successfully make an online booking with minimal assistance no matter their technology skill level. Customer service is quick to respond to concerns or problems.\n\nCons: Refresh and update frequency - nearly every time I log on, I have to refresh due to an update. But, I will say this is a plus and minus because they are fixing bugs and problems often. So putting this as a critique is being awfully nit-picky for a software that manages the huge amount of information for us.", "reviewed_at": "2026-05-31T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7159589/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "8c5898a1-d568-41f6-9a56-f5e808bd6186", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "User-Friendly, Customizable, and Backed by Fast, Helpful Support", "body": "It's very user friendly and pretty customizable for what we need. I love how helpful the support team is and that they respond quickly to questions. I really like how many features and modules the program supports and that it is always improving. I really wish it showed clients when their dog's vaccines are expired more clearly. Would especially love if there was a feature that completely prevented clients with expired vaccines from booking services.\r\n\r\nThe program is generally smooth to use, certain things are a tad clunky. For example - with Report Cards, if you are drafting a report card and realize a photo is missing, you have to completely back out and go to the Upload Photos page to add your missing photos.\r\n\r\nI would also like to be able to set our check-in and check-out windows better than what the program currently supports. For daycare it's limited and we can't really set our check-in and check-out times exactly as we'd like.\r\n\r\nI would also love if Goose showed the name of the portal at the top of the screen during the booking flow. I have accidentally booked clients for boarding at the wrong facility multiple times because I did not realize I was in the wrong portal.\r\n\r\nIf a client adjusts their boarding reservation, it changes their balance and we aren't able to charge them the new fee until they check-in. So the work around is changing the dates to the current day's date, check them in, charge them, undo check-in and then set the reservation back to the actual booked dates. The last program we used did not have an efficient vaccine system, so I really like that Goose clearly shows us the vaccine expirations on our end and when they expire. \r\n\r\nI love the auto reminders we can set, we use to have to send everything manually via email and the reminders have helped so much and have saved us a lot of time. \r\n\r\nThe text message feature is great because it connects us to clients very quickly if we need to reach them about quick questions. \r\n\r\nTracking engagement, marketing, sales, etc. all in one place! An excellent feature that our owner really likes and utilizes regularly \r\n\r\nGenerating export lists for certain data is very helpful.", "reviewed_at": "2026-05-29T21:16:09+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12893066", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "c6d155b6-d144-4c39-a8d3-bb3102b652a7", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 4, "title": "Smooth Booking, Simple Layout, Needs More Features", "body": "I like Goose's simplicity in layout, which makes it easy to navigate. The filters are particularly helpful in pinpointing reservation categories, making it easier to manage by type. Goose provides clarity for a smooth and quick booking process online for both the business and customers through a portal. There could be more tag options and notation spaces for the business to use on our end. As well as flagged things that can pop up per account if needed. Goose provides clarity for a smooth and quick booking process online through a portal.", "reviewed_at": "2026-05-29T19:11:58+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12892540", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "252abc33-ef57-4d60-ad66-87286ea596b4", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Goose review", "body": "Overall I’ve been happy with their service. I would suggest trying to make it more user friendly when using a mobile device though.\n\nPros: They have great customer support and is very easy to use for bookings! Our customers also say for the most part that they are able to book with ease.\n\nCons: Sometimes when sending messages to customers they are a little glitchy and doesn’t send right away. Also when viewing on the phone it’s a little difficult to see certain things on the dashboard.", "reviewed_at": "2026-05-29T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7158953/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "7e221137-a2d1-4376-a30e-78ebb78c313a", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Kennel approved", "body": "Overall, very positive experience working with Goose for all our kennel's needs. Awesome customer service, take care of their clients very well.\n\nCons: I wish there was more of a notification center for things such as meet and greets. Where in a regular workday daycare, boarding and grooming is always being checked sometimes the meet and greet appointments will go unnoticed. \n\nIf the online grooming booking did not allow customers to book if the Calander is full. This is also user error but if we have the day full of grooms but the time slots are not filled exactly clients can book an appointment that cannot be filled. \n\nAlso, would love if you could book multiple grooms at a time similar to daycare, and also if the history of the last groom would auto fill for when booking a repeat customer. Just kind of a drawn-out process but still is a very easy to use system.", "reviewed_at": "2026-05-29T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7158913/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "8351e7a4-f8a6-4c44-abe8-2607ad6fe331", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "The Goose that changed the dog industry", "body": "Overall, wonderful. We interviewed several top companies, and what stood out about Goose was their commitment to the industry. They want to see operators succeed. That requires thoughtful and innovative approaches to revenue management and work flow efficiencies to keep productivity top of mind while preparing the next wave of the dog boarding and daycare industry. Their leadership and support teams have been with us all the way from exploration, building, implementation, execution, and continued follow ups to make sure we are getting the most out of the software.\n\nPros: The client booking engine is top notch in the industry. It helps to prioritize our add-ons to ensure clients can make their dog's stay customized to their personality, while creating maximum earning opportunity with revenue management.\n\nCons: Goose does not yet have some of the functionality that caters to our specific internal processes when it comes to daycare and boarding, but they are actively taking feedback and releasing updates that have tremendously improved back end client experience.", "reviewed_at": "2026-05-29T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/7158919/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "efcd2d7c-7a34-4780-8978-c19995596caf", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Goose’s New Features Have Driven Tremendous Sales Growth", "body": "I love that Goose is always adding new features that help my company grow in both size and sales. Since switching from another CRM, we’ve seen a tremendous increase in sales. There are a few things I wish I could personalize on my own, like adding new offers and pet perks. That said, the customer service is amazing and always easy to reach, so it never takes too long for them to add those for me. Online booking is a dream. We don’t have a full-time receptionist, so having clients able to book their own services themselves has been a lifesaver for us.", "reviewed_at": "2026-05-22T16:52:14+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-12860764", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "7615ff08-fc67-4952-b189-a79b35d8b068", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 3, "title": "Right choice?", "body": "Still in the beginning stages but definitely feels like the overall process is made harder than it needs to be.\n\nPros: Customer support was great. Great with answering questions in an efficient manner. Has a few different ways to filter which is nice.\n\nCons: Checking in and checking out has multiple steps which seem unnecessary. Streamlining that process would be more beneficial all around.", "reviewed_at": "2025-08-29T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/6885860/", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "3317b7f4-2319-4794-a161-7ff63055b2ad", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Goose has allowed me to grow my business quickly in my first year.", "body": "That my clients are able to book it like booking a hotel. It is easy for them to make a simple booking or book extras with very little effort. My clients love it and they love the fact that they can book online without having to check in with our office to make sure everything is done because they receive a detailed confirmation. Also, I can track my clients easily and my bookkeeping is done so quickly it makes my job as an owner very simple. Nothing!! They are very easy to work with and their IT department is one of the best. I love the way they are always looking for ways to improve and taking client recommendations and making them happen quickly. Client tracking, bookkeeping, Daycare packages, extras, tasks, dog passing or moving and taking them out of the system, credit card security for my clients", "reviewed_at": "2024-12-24T00:37:57+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-10683905", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "a3a69caf-f961-483a-b1f8-8fd3734dec29", "brand": "goose", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Goose has empowered me to grow the finest, personalized pet care facility that I have dreamed of.", "body": "Goose allows me to focus on delivering exceptional, hands-on care instead of getting bogged down in operational headaches. Its intuitive platform allows me to prioritize what matters most—providing personalized care for every pet and their owner. At the time of onboarding I was looking for additional customer segmentation options and Goose has exceeded my expectation with regular updates and added features. Managing bookings and daily operations used to feel overwhelming, especially while trying to maintain the high level of care I envisioned for my business. Goose streamlined everything, allowing me to dedicate more time to the pets and their families. Goose lets me run the business the way I’ve always wanted: with a focus on quality over quantity.", "reviewed_at": "2024-12-23T16:23:19+00:00", "url": "https://www.g2.com/products/goose-goose/reviews/goose-goose-review-10679307", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "a24a2eca-23fe-4f70-99e7-80763ad3b189", "brand": "goose", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Easy To Use and Learn", "body": "Everything so far has been great. The team is very attentive in helping with any issues that arise, which has not been many.\n\nPros: easy to use, runs smoothly and quickly. Very reliable and the GOOSE team is very helpful.\n\nCons: Searching for a person is in alphabetical order and they don't just come to the top of the page.", "reviewed_at": "2024-05-07T00:00:00+00:00", "url": "https://www.capterra.com/p/10020167/Goose/reviews/6290267/", "flag_type": null, "flag_label": null, "author": "Capterra user" } ] }