{
  "generated_at": "2026-11-14T18:55:06.012Z",
  "slug": "kennel-connection",
  "name": "Kennel Connection",
  "website": "https://kennelconnection.com/",
  "url": "https://kennelsoftwarereviews.com/brands/kennel-connection",
  "score": 4.7,
  "score_basis": "held_reviews",
  "total_reviews": 181,
  "source_count": 3,
  "scored_source_count": 3,
  "sources": [
    {
      "source": "google",
      "label": "Google",
      "held_reviews": 97,
      "rated_reviews": 97,
      "held_avg_5": 4.95,
      "counted_in_score": true,
      "score_status": "counted",
      "official": {
        "listings": [
          {
            "label": "Google",
            "count": 116,
            "rating": 5,
            "count_kind": "ratings",
            "url": "https://maps.google.com/?cid=ChIJa1i29O6HUocRurJbYRhpKv8"
          }
        ],
        "checked_at": "2026-10-07T16:00:00.000Z",
        "note": null
      }
    },
    {
      "source": "capterra",
      "label": "Capterra",
      "held_reviews": 80,
      "rated_reviews": 80,
      "held_avg_5": 4.41,
      "counted_in_score": true,
      "score_status": "counted",
      "official": {
        "listings": [
          {
            "label": "Capterra",
            "count": 80,
            "rating": 4.4,
            "count_kind": "reviews",
            "url": "https://www.capterra.com/p/102808/Kennel-Connection/"
          }
        ],
        "checked_at": "2026-10-09T03:55:00.000Z",
        "note": null
      }
    },
    {
      "source": "g2",
      "label": "G2",
      "held_reviews": 4,
      "rated_reviews": 4,
      "held_avg_5": 4.75,
      "counted_in_score": true,
      "score_status": "counted",
      "official": {
        "listings": [
          {
            "label": "G2",
            "count": 4,
            "rating": 4.75,
            "count_kind": "reviews",
            "url": "https://www.g2.com/products/kennel-connection/reviews"
          }
        ],
        "checked_at": "2026-10-08T16:00:00.000Z",
        "note": null
      }
    },
    {
      "source": "reddit",
      "label": "Reddit",
      "held_reviews": 1,
      "rated_reviews": 0,
      "held_avg_5": null,
      "counted_in_score": false,
      "score_status": "unrated",
      "official": null
    }
  ],
  "notes": [],
  "themes": {
    "pros": [
      {
        "label": "Helpful customer support",
        "mentions": 44
      },
      {
        "label": "Easy to use",
        "mentions": 32
      },
      {
        "label": "Scheduling & booking",
        "mentions": 28
      },
      {
        "label": "Payments & billing",
        "mentions": 17
      }
    ],
    "cons": [
      {
        "label": "Pricing concerns",
        "mentions": 9
      },
      {
        "label": "Slow or hard-to-reach support",
        "mentions": 9
      },
      {
        "label": "Missing or limited features",
        "mentions": 8
      },
      {
        "label": "Billing / payments friction",
        "mentions": 7
      }
    ]
  },
  "flags": {
    "total": 0,
    "by_type": {
      "possible_insider": 0,
      "possibly_solicited": 0
    }
  },
  "last_updated": "2026-10-06T18:46:08.000Z",
  "summary": "Kennel Connection scores 4.7 out of 5 from 181 rated public reviews held by Kennel Software Reviews across 3 sources. Reviewers most often mention \"Helpful customer support\" as a strength and \"Pricing concerns\" as a weakness.",
  "recent_reviews": [
    {
      "id": "67b345a2-9d1b-43c7-b433-71469290c107",
      "brand": "kennel-connection",
      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "Our experience with Kennel Connections has been fantastic, as everyone there is truly wonderful to collaborate with!",
      "reviewed_at": "2026-10-01T21:18:45.899+00:00",
      "url": "https://www.google.com/maps/place/Kennel+Connection/@34.285671,-118.8749557,17z/data=!4m6!3m5!1s0x875287eef4b6586b:0xff2a6918615bb2ba!8m2!3d34.285671!4d-118.8749557!16s%2Fg%2F11f770zn07#review=Ci9DQUlRQUNvZENodHljRjlvT25VdE4zcGxWSEYzUzFCWFVYUTNNbUp5U1hJNFZFRRAB",
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      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "If you have a grooming salon, boarding facility, etc Kennel Connection/Hello Groom is THE BEST!! I am in the process of switching from Daysmart to Kennel Connection/Hello Groom. Jenna has been AMAZING in getting me set up with EVERYTHING my business needs! 10 out of 10 customer service!!! And Alix has been pivotal in the onboarding & training!!! You can literally reach out to anyone and get a real person to answer your questions quickly!!! HIGHLY impressed & HIGHLY recommend!!!",
      "reviewed_at": "2026-09-22T14:26:28.271+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xaRFpVdEtObUpCUmtOcU1pMTFSelZRYlZKYWRsRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOlZDZUtKNmJBRkNqMi11RzVQbVJadlE%7C%7C?hl=en",
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      "source": "google",
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      "rating_5": 5,
      "title": null,
      "body": "These guys are the best. They've helped me with every issue I've had and walked me through several issues that were of my own making. 100% the best!",
      "reviewed_at": "2026-09-01T22:59:30.252+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tKR1oxUnllRlpMYjFWT1VUVlpXRlZPVW0weVVFRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOkJGZ1RyeFZLb1VOUTVZWFVOUm0yUEE%7C%7C?hl=en",
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      "rating_5": 5,
      "title": null,
      "body": "Fantastic company, customer support, and people; listening to customers working to build what is actually wanted and needed to the pet community. Very excited for the future.",
      "reviewed_at": "2026-08-20T13:41:37.219+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xOb2RFdHBTWFpyUVhkb1pWZE9SMFpQWjFWSGVGRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOlNodEtpSXZrQXdoZVdOR0ZPZ1VHeFE%7C%7C?hl=en",
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      "rating_5": 5,
      "title": null,
      "body": "Many thanks to Phil Ely,   KC7 Client Support. He quickly identified the cause of my issue (my latop being the culprit) fixed the issue and advised me on how to avoid future issues. We have used the KC7 Boarding Program for many years. I consider it to be the best and easiest boarding program to operate. The few times we have had problems, the support staff was there with answers and solutions promptly. Thanks again and keep up the great work. Larry E. Nolan, owner.  The Pet Tailor, Happy Tails Camp Resort, Castleton Va.",
      "reviewed_at": "2026-08-04T01:28:15.56+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tZMk1YWjBjVE4xVGpsT1pEQkJOR2xCVG1NdGFXYxAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOkY2MXZ0cTN1TjlOZDBBNGlBTmMtaWc%7C%7C?hl=en",
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      "source": "google",
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      "rating_5": 5,
      "title": null,
      "body": "Danielle was patient and professional in sharing her expertise!  Mahalo Danielle!",
      "reviewed_at": "2026-07-29T20:46:06.267+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT25VNGJVVndlRzFRU0RoNVVWUklObk5NT1VWd1NYYxAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOnU4bUVweG1QSDh5UVRINnNMOUVwSXc%7C%7C?hl=en",
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      "rating_5": 5,
      "title": null,
      "body": "A++++++++ Customer Service and Support as always.",
      "reviewed_at": "2026-06-17T20:17:15.312+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tkemFIaHNaVVF3ZWxWdU9VcHZXVU10VEdkcFUzYxAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOkdzaHhsZUQwelVuOUpvWUMtTGdpU3c%7C%7C?hl=en",
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      "source": "capterra",
      "source_label": "Capterra",
      "rating_5": 4,
      "title": "Kennel Connection Review",
      "body": "Overall, Kennel Connection had responsive customer care, you could customize and set up your kennel however worked best for your business, and there was built in tracking of who booked what.\n\nPros: I love how you can customize whatever you would like on Kennel Connection. You can easily book dogs as well as keep track of what employee booked what.\n\nCons: Kennel Connection had quite a few bugs. Sometimes it would crash unexpectedly or freeze when attempting to complete payments.",
      "reviewed_at": "2026-06-05T00:00:00+00:00",
      "url": "https://www.capterra.com/p/102808/Kennel-Connection/reviews/7162809/",
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      "brand": "kennel-connection",
      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "Excellent support!!!!!",
      "reviewed_at": "2026-04-21T15:14:57.467+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pkbVpUWmpjWFY0TUhsT1dXRkJaemRUWmxKV2JWRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOjdmZTZjcXV4MHlOWWFBZzdTZlJWbVE%7C%7C?hl=en",
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      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "Such an amazing platform for animal services.  I use it just for the grooming aspect    KC is super user friendly and amazing customer service.  They are always adding new features too.  I’ve used Kennel connection for years at different boarding, grooming and daycares.  So I knew when I went to open me own grooming salon, I was gonna use KC.",
      "reviewed_at": "2026-04-20T01:10:37.686+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT205eWRGbHRVVVJ2Y1hsMlIzUkZkVXRHVFU1Q1owRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOm9ydFltUURvcXl2R3RFdUtGTU5CZ0E%7C%7C?hl=en",
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      "brand": "kennel-connection",
      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "The customer service with Kennel Connection is nothing less than fantastic! Their timely responses, knowledge and honesty with the product is outstanding. At a time when customer service seems to be non existent they shine again and again. Their timely responses sales department in particular Angel Gonzalez and product support Danielle truly amazing!! We highly recommend them!",
      "reviewed_at": "2026-04-02T11:38:14.224+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwRGQwUjZUVGxtTW1oak1WcFRTVU5KYmxCTVZVRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOlpDd0R6TTlmMmhjMVpTSUNJblBMVUE%7C%7C?hl=en",
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      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "I have worked with a number of different software in the pet care industry and the Kennel Connection team has provided the mostly friendly, responsive, and helpful support by far!",
      "reviewed_at": "2026-03-26T18:29:15.018+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21OR1pEVTJOekJaY0ZCMVdrNVRWV2xsWWxac2JGRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOmNGZDU2NzBZcFB1Wk5TVWllYlZsbFE%7C%7C?hl=en",
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    {
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      "source": "google",
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      "rating_5": 5,
      "title": null,
      "body": "We recently launched Kennel Connection during one of the busiest times our kennel has ever experienced—and I can confidently say their team was absolutely outstanding.\n\nTransitioning to new software can be overwhelming, especially while actively running a high-volume operation. From day one, Kennel Connection provided clear guidance, quick responses, and real solutions that helped us stay on track without missing a beat.\n\nTheir support team was patient, knowledgeable, and genuinely invested in our success. Every question we had—no matter how big or small—was handled promptly and professionally. They didn’t just provide answers; they walked us through the process and made sure we understood how to use the system efficiently.\n\nBecause of their help, we were able to successfully implement the software during peak operations, streamline our processes, and improve our overall workflow.\n\nIf you’re in the kennel or pet care industry and considering management software, I highly recommend Kennel Connection. Their customer service alone sets them apart.\n\nThank you for being such a reliable partner during a critical time for our business.\n— K9 Luna Camp Bandy",
      "reviewed_at": "2026-03-25T15:27:10.995+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT21NMk1IRjVlbTFNWnpsMWMyZzFPVGRwV1hOTVlVRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOmM2MHF5em1MZzl1c2g1OTdpWXNMYUE%7C%7C?hl=en",
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      "rating_5": 5,
      "title": null,
      "body": "Fun",
      "reviewed_at": "2026-03-13T18:06:51.192+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2t4cmFrVlpRV2xKWWpoTU1HWTVRaTB4YTA5MmRYYxAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOkxrakVZQWlJYjhMMGY5Qi0xa092dXc%7C%7C?hl=en",
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      "rating_5": 5,
      "title": null,
      "body": "Great customer service, always working on adding features. Really great company",
      "reviewed_at": "2026-02-24T22:16:51.535+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xwRlFUZEpRVlJVV213dE5uQkZNM2hRVERjMVdrRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOlpFQTdJQVRUWmwtNnBFM3hQTDc1WkE%7C%7C?hl=en",
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      "source": "google",
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      "rating_5": 5,
      "title": null,
      "body": "I have used this software for 2 plus years. The Best Customer Service Period.  I cannot say enough about the customer service. They have helped me through some ruff times and were supportive , compassionate and so helpful. And, I haven’t even mentioned what a great product this is. So versatile and keep improving more and more. Truly listen to their customers in what we would like to see added/ changed. They set the bar very high for any competitors.",
      "reviewed_at": "2026-02-10T21:58:07.482+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2xKSmJXZEViVGhuWjB4c1VGQnlVa3M0WDFOb1NWRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOlJJbWdEbThnZ0xsUFByUks4X1NoSVE%7C%7C?hl=en",
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      "source": "google",
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      "rating_5": 5,
      "title": null,
      "body": "I am so glad I decided to go with Kennel Connection! They have all the features I need and more I didn’t even realize I needed like text to pay! The transition to kennel connection has been a breeze so far especially with Angel’s help! They have been so kind and quick to respond to all my questions and have been very helpful through this process! Thank you so much!",
      "reviewed_at": "2026-01-21T22:28:42.592+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pSRFpEVmlXRU5rUW5wbFoxbHJTV1Y0WDBkQloyYxAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOjRDZDViWENkQnplZ1lrSWV4X0dBZ2c%7C%7C?hl=en",
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    },
    {
      "id": "10eefc6d-1ed6-40a0-afc0-5aa531e7580a",
      "brand": "kennel-connection",
      "source": "reddit",
      "source_label": "Reddit",
      "rating_5": null,
      "title": "Daycare/Boarding/Grooming Software Questions",
      "body": "I work for a family-run Doggy Daycare/Boarding/Grooming facility in Texas. We are in the process of demoing/evaluating software... The owner was pretty solid on KennelConnection, but after a demo with PawFinity, she's not sure.",
      "reviewed_at": "2026-01-19T22:10:03+00:00",
      "url": "https://www.reddit.com/r/DogDayCare/comments/1qhig5y/daycareboardinggrooming_software_questions/",
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      "brand": "kennel-connection",
      "source": "google",
      "source_label": "Google",
      "rating_5": 5,
      "title": null,
      "body": "The client/customer support and information from this company is indescribable!! They will help you in a matter of minutes and solve every problem, big or small!! I cannot praise the support of this company enough!!",
      "reviewed_at": "2026-01-14T02:32:18.711+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2pWVFNrMTNUVjl4V1daUExVZHRhVnB4VVU0MlZVRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOjVTSk13TV9xWWZPLUdtaVpxUU42VUE%7C%7C?hl=en",
      "flag_type": null,
      "flag_label": null,
      "author": "Google user"
    },
    {
      "id": "b6a64382-382b-4f5a-934e-4bd289a765dc",
      "brand": "kennel-connection",
      "source": "google",
      "source_label": "Google",
      "rating_5": 1,
      "title": null,
      "body": "Cancellation system is insane and misleading. We told them we just wanted 1 month of service and they signed us up for 3 years with a $1,200 cancellation fee. Any normal business, after hearing you just need it for a month, would either waive the fee or not charge it altogether.",
      "reviewed_at": "2026-01-05T20:01:16.355+00:00",
      "url": "https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sCi9DQUlRQUNvZENodHljRjlvT2tOMVZGbEhURWxvZEZGalpUbHpRbTVLVlUxaFZWRRAB!2m1!1s0x0:0xff2a6918615bb2ba!3m1!1s2@1:CAIQACodChtycF9oOkN1VFlHTElodFFjZTlzQm5KVU1hVVE%7C%7C?hl=en",
      "flag_type": null,
      "flag_label": null,
      "author": "Google user"
    }
  ]
}