{ "generated_at": "2026-10-09T06:08:08.028Z", "slug": "kennellink", "name": "KennelLink", "website": "https://kennellink.com/", "url": "https://kennelsoftwarereviews.com/brands/kennellink", "score": 4.7, "score_basis": "held_reviews", "total_reviews": 75, "source_count": 2, "scored_source_count": 1, "sources": [ { "source": "capterra", "label": "Capterra", "held_reviews": 73, "rated_reviews": 73, "held_avg_5": 4.74, "meets_min_n": true, "counted_in_score": true, "score_status": "counted", "official": { "listings": [ { "label": "Capterra", "count": 73, "rating": 4.74, "count_kind": "reviews", "url": "https://www.capterra.com/p/92871/Kennel-Link/" } ], "checked_at": "2026-10-09T03:55:00.000Z", "note": null } }, { "source": "g2", "label": "G2", "held_reviews": 2, "rated_reviews": 2, "held_avg_5": 4.5, "meets_min_n": false, "counted_in_score": false, "score_status": "not_enough_reviews", "official": { "listings": [ { "label": "G2", "count": 2, "rating": 4.5, "count_kind": "reviews", "url": "https://www.g2.com/products/kennel-link/reviews" } ], "checked_at": "2026-10-08T16:00:00.000Z", "note": null } } ], "notes": [], "themes": { "pros": [ { "label": "Easy to use", "mentions": 33 }, { "label": "Helpful customer support", "mentions": 24 }, { "label": "Scheduling & booking", "mentions": 20 }, { "label": "Payments & billing", "mentions": 11 } ], "cons": [ { "label": "Missing or limited features", "mentions": 12 }, { "label": "Mobile app limitations", "mentions": 8 }, { "label": "Slow or hard-to-reach support", "mentions": 4 }, { "label": "Steep learning curve / usability", "mentions": 4 } ] }, "flags": { "total": 0, "by_type": { "possible_insider": 0, "possibly_solicited": 0 } }, "last_updated": "2026-10-06T19:43:46.914Z", "summary": "KennelLink scores 4.7 out of 5 from 75 rated public reviews held by Kennel Software Reviews across 2 sources. Reviewers most often mention \"Easy to use\" as a strength and \"Missing or limited features\" as a weakness.", "recent_reviews": [ { "id": "44cae51d-5e94-44f9-bad5-6117f7edb844", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 4, "title": "Decent software for a decent price", "body": "$37\n\nPros: Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in\n\nCons: $36", "reviewed_at": "2023-10-16T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5078512", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "fc920742-63f4-46d0-9847-c2d3719aa9d1", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 4, "title": "Created with the Pet Industry in mind (NOT a CC processor disguised as a CRM)", "body": "Pros: Customer Service & Pet Industry knowledge\n\nCons: Not able to integrate with Square/Clover", "reviewed_at": "2023-09-12T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5022477", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "654baee1-7fbf-4e79-b548-60afc36f0eea", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Customer Service! Human Contact at the Ready!!!", "body": "Overall, excellent. Very happy but it is attributed to the customer service support element, without it, we would have sought other options.\n\nPros: Customer service support. Crucial in a culture of electronic communication. Speaking with a human. Valuable.\n\nCons: Understanding reporting. Very well thought out for accounting benefit. However took me a minute and still trying to achieve proficiency.", "reviewed_at": "2023-09-09T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5017355", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "6a52b5e9-583a-41de-a9d3-1a55a8fb0cc0", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Love Kennellink!!!", "body": "Pros: Kennellink is the best online software that we have used. It's easy to maneuver and easy to learn. Everything is laid out perfectly!\n\nCons: There are no cons that we have found. [sensitive content hidden] at Kennellink makes everything super simple and can fix anything you want fixed.", "reviewed_at": "2023-09-07T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5014537", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "49580dcb-1a21-469d-bf92-d67b267179a8", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Kennel Link", "body": "This program has grown with my business and I consider my self lucky to have found them\n\nPros: I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them\n\nCons: I would like to be able to use other companies for credit card integration", "reviewed_at": "2023-09-05T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5011715", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "6fb77d81-9986-4337-9296-d50dbc0ee935", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Great Service", "body": "It's been amazing and I can't see myself going anywhere else.\n\nPros: Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing.\n\nCons: When you hit the back button when making a reservation, you have to start all over.", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009243", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "80af7ee8-a66d-49f1-b454-1ed25f99a1d3", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Kennel Link is great!", "body": "Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come.\n\nPros: Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained.\n\nCons: This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009626", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "86c8754b-2418-4081-87d5-4885c49f0d2b", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Been extremely happy for 18 Years", "body": "We have been extremely happy with KL especially the accessibility of support when needed. [sensitive content hidden]\n have a \"where there is a will, there is a way\" approach to supporting their clients!\n\nPros: Online accessibility, analytics tools and customer service.\n\nCons: When weighing pros and cons, really no comparison.", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009478", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "98744195-b7c8-42b6-b904-4f414c6e664c", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "KennelLink works great for us", "body": "I use Kennel in all aspects of the business... from making reservations to analyzing growth patterns over the years. I think it's a very easy to use, helpful and resourceful site that could use a facelift.\n\nPros: I've been using KennelLink since I opened our facility. Unfortunately I have nothing to compare it. Through the years, I have learned to use Kennel Link and have really enjoyed discovered some of the features that are not used everyday like Stats, Room usage, etc. It's wonderful for our daily use and fills all of our needs\n\nCons: Being a visual person, my biggest desire for Kennel Link is for it to be more visually appealing. I know it's basically a database and it definitely looks like it, I just wish that it looked a bit more modern.", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009620", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "c119c786-d060-464f-abb8-455cdeb20ffd", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Love this product!", "body": "Pros: Ease of use and easy to train new people to use it\n\nCons: A lot of clicks to make a simple appointment", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009426", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "f1705cc5-6ff7-47ed-a253-e8fae3a24422", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Thank you Kennel Link", "body": "Excellent experience. We are lucky to have them as our facility software.\n\nPros: Features meet our expectations! Outstanding support and customer service!\n\nCons: No app for online bookings & dashboard needs improvement.", "reviewed_at": "2023-09-04T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5009412", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "790954a9-b36d-4c51-9b92-279128ee2314", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "100% Satisfied With Kennel Link", "body": "We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise.\n\nPros: Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill.\n\nCons: There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008238", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "930f81d9-cd09-4032-8e24-5c7ff8789bce", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Pampered Paws Looks mitex", "body": "Kennellink has never let us down.\n\nPros: Excellence, easy of use, commitment to our business is high on Kennellink mind.\n\nCons: Kennellink is always the first to come out with new features and open to suggestions.", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008374", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "93d4bc2f-291b-4fcf-8b2a-ba04a40cdea0", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Kennel link is amazing", "body": "No issues the KL team is always willing to help when needdd\n\nPros: The ease of use and flexibility and the movement to go forward with new I developed.\n\nCons: The training daycare is not separate from daycare", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008302", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "9e7b058b-af65-4761-b856-af2634691176", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 4, "title": "Kennel Link - A Good Choice", "body": "Very good overall, very good & helpful & available customer service\n\nPros: Simple ease of use. Layout & that the info was secured remotely.\n\nCons: Certain layouts of pages & ability to make notes easily", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008269", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "9ead2ad1-aa36-4c97-855d-2309cef53e1c", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Review", "body": "Excellent…no issues\n\nPros: Great tech support, very friendly staff and are always able to resolve questions or give valuable directions in the use of Kennel link\n\nCons: It’s in the USA for the money exchange from Canada is a bit more expensive but not to the point I consider it’s overpriced", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008254", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "a44e9086-fa12-40fb-b0e0-3a28f33a88ab", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Kennellink review", "body": "Pros: It is very user friendly at a very good price.\n\nCons: My biggest issue is that its only compatible with one cc processor. We use Clover and Kennellink doesn't sync with it, so we're forced to manually enter cc payments. I feel as though this is the biggest issue for us.", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008147", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "a6a99f44-a419-4c7a-9215-e9f868f0e39c", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "KCS Review", "body": "Pros: For kennel use it is easy to use on the desktop, cloud based, and affordable\n\nCons: Most important is cell phone use. If it was easy to use this product on a cell phone then we could do most of our work anywhere.", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008324", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "b3f70b40-54a3-4784-a050-003d49a98da9", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Pet Castle Resort Review", "body": "Always reliable, easy and user friendly, customer service is excellent.\n\nPros: Although we do not use all the features, we like that it is easy to use, easy to train someone with it and can be used very easily on my mobile phone.\n\nCons: I do not like how to make an appointment for grooming. It seems like it could be more streamlined.", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008305", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "d05503c2-56e9-46ca-922c-15de94da6672", "brand": "kennellink", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Pleasant view review", "body": "Client no shows\n\nPros: Easy to useExcellent customer service Texting reminders eliminated no shows\n\nCons: There’s really nothing I don’t like about the program", "reviewed_at": "2023-09-03T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/kennel-link-profile#review=Capterra___5008471", "flag_type": null, "flag_label": null, "author": "Capterra user" } ] }