{ "generated_at": "2026-10-09T05:57:25.624Z", "slug": "runloyal", "name": "RunLoyal", "website": "https://runloyal.com/", "url": "https://kennelsoftwarereviews.com/brands/runloyal", "score": 4.9, "score_basis": "held_reviews", "total_reviews": 35, "source_count": 2, "scored_source_count": 2, "sources": [ { "source": "capterra", "label": "Capterra", "held_reviews": 30, "rated_reviews": 30, "held_avg_5": 4.83, "meets_min_n": true, "counted_in_score": true, "score_status": "counted", "official": { "listings": [ { "label": "Capterra", "count": 30, "rating": 4.8, "count_kind": "reviews", "url": "https://www.capterra.com/p/219841/RunLoyal/" } ], "checked_at": "2026-10-09T03:55:00.000Z", "note": null } }, { "source": "g2", "label": "G2", "held_reviews": 5, "rated_reviews": 5, "held_avg_5": 5, "meets_min_n": true, "counted_in_score": true, "score_status": "counted", "official": { "listings": [ { "label": "G2", "count": 5, "rating": 5, "count_kind": "reviews", "url": "https://www.g2.com/products/runloyal/reviews" } ], "checked_at": "2026-10-08T16:00:00.000Z", "note": null } } ], "notes": [], "themes": { "pros": [ { "label": "Helpful customer support", "mentions": 12 }, { "label": "Scheduling & booking", "mentions": 9 }, { "label": "Easy to use", "mentions": 8 }, { "label": "Payments & billing", "mentions": 3 } ], "cons": [ { "label": "Mobile app limitations", "mentions": 5 }, { "label": "Steep learning curve / usability", "mentions": 4 }, { "label": "Bugs, glitches, or instability", "mentions": 3 }, { "label": "Pricing concerns", "mentions": 3 } ] }, "flags": { "total": 0, "by_type": { "possible_insider": 0, "possibly_solicited": 0 } }, "last_updated": "2026-10-06T19:43:46.914Z", "summary": "RunLoyal scores 4.9 out of 5 from 35 rated public reviews held by Kennel Software Reviews across 2 sources. Reviewers most often mention \"Helpful customer support\" as a strength and \"Mobile app limitations\" as a weakness.", "recent_reviews": [ { "id": "81b947e2-e112-4453-b9d8-8c7f0d05fc83", "brand": "runloyal", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Easy to Operate, Customers Love the App", "body": "The ease of operation, our customers love the app There is nothing we dislike, from on boarding to a year in it has been wonderful They have fixed any invoicing issues we messed up at the beginning and were quick to fix them. I like that runloyal is narrowing down the pawmetrics", "reviewed_at": "2026-09-18T21:11:58+00:00", "url": "https://www.g2.com/products/runloyal/reviews/runloyal-review-13508569", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "c266c6d7-53d0-4775-9dde-1ee38ead42ce", "brand": "runloyal", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Thoughtful, User-Driven Team with Great Usability", "body": "We partnered with RunLoyal for their custom app, their usability, and their inclination to listen to the people that run kennels and use their software. I have only been impressed by their thoughtful team, their experience and how they have worked on their internal and external processes. Not downsides- because they're constantly evolving. I appreciate how they listen to their users. Only thing that I complain about is their lack of custom reporting features- but that will come with time! Bookability, client access, vaccine statuses- and all of that goes without saying regarding benefits. Clients become ingrained in the system that benefits them and reduces workload on my team.", "reviewed_at": "2026-09-08T16:46:17+00:00", "url": "https://www.g2.com/products/runloyal/reviews/runloyal-review-13424576", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "983c66ec-0d03-4c9e-bee1-42ceb57ad89c", "brand": "runloyal", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Intuitive, Easy Onboarding, and Exceptionally Responsive Support", "body": "The software is very intuitive, easy to use, easy to teach to employees. The onboarding process was easy and very informative. Their support staff has been very helpful and responsive! There are a couple differences from the mobile app to the website. Learning those differences to assist clients has been a process. We use it to manage our boarding facility and keep track of shot records. It also helps us make sure medications and extra services are completed every day without relying on paper.", "reviewed_at": "2026-09-04T21:07:49+00:00", "url": "https://www.g2.com/products/runloyal/reviews/runloyal-review-13411623", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "6e283d59-9b71-4234-bc79-e31921829285", "brand": "runloyal", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Intuitive, All-in-One Membership Management with Responsive Support", "body": "We’ve had a great experience with RunLoyal. As a membership-based business, we needed one system that could manage memberships, packages, scheduling, and customer information all in one place, and RunLoyal has proven to be a solid solution.\r\n\r\nThe platform is intuitive, and the support team is consistently responsive whenever we have questions or need help setting up and using features. What really stands out is their commitment to continuous improvement—they regularly release updates, add new functionality, and refine the software based on customer feedback. It’s clear they’re invested in making the platform better over time.\r\n\r\nRunLoyal has helped streamline our day-to-day operations and has made managing our members much easier. It’s reassuring to know we’re using software that continues to evolve alongside our business.\r\n\r\nWe highly recommend RunLoyal to any business looking for a reliable, user-friendly platform backed by a team that genuinely cares about its customers’ success. Loyalty Cart aka Retail interface needs more work, but developing in the right direction. Running my business!", "reviewed_at": "2026-08-03T18:27:29+00:00", "url": "https://www.g2.com/products/runloyal/reviews/runloyal-review-13202355", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "cf435761-e527-4527-aa0d-745432771bc1", "brand": "runloyal", "source": "g2", "source_label": "G2", "rating_5": 5, "title": "Runloyal Acts Like a Staff Member—A Front-of-House Game Changer", "body": "It does so much and it thinks and acts like a staff member. We don’t need a front of house employee because of Runloyal. More people don’t use it. Most of our competitors don’t use a tool like this and it doesn’t help the industry. Our industry is stuck in the past, Runloyal is ahead of its time for the kennel that need it. Incredible communication with a lot of customers. We have a great log of communication, appointments, content, attached to every customer", "reviewed_at": "2026-07-29T18:17:25+00:00", "url": "https://www.g2.com/products/runloyal/reviews/runloyal-review-13183570", "flag_type": null, "flag_label": null, "author": "G2 user" }, { "id": "b6de20e5-5a4d-4c9a-b7a8-9a1faf9d6b5b", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Frenchie Den Review", "body": "My partner and I always started with a competitor of yours and off the bat we had so many issues with using the system with our employees using the system with clients using the system. Nothing was clean and it felt like we needed a computer science degree to use the system. Also, being a new business the way it made us look to clients. We looked very uneducated.\n\nPros: When reaching out to customer support, the response time is very fast. My partner and I were using a competitor at the start of our business and we were having a few difficulties with their service and we were never getting responses. Our staff was having issues and we looked a little incompetent at the start of our business so customer service being so prompt is such a big deal for us. Our next everything is the easy abuse a lot of things is common sense which is great. Lastly, having our own app is something that we love we have another business and our clients loved that we have on app. I think that it also sets us apart from our competition and it makes the business look at a different level.\n\nCons: I can’t really think of a complaint right now the only difficulties I’m having is if my card reader and that’s not really with your company that’s with someone your partner with", "reviewed_at": "2026-07-09T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___7182449", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "d41634c4-027a-4b08-b9f7-8e16235d7f42", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "5-Stars !!", "body": "Great software\nThey always answer the phone.\n\nPros: Great support !!\nGreat software...Been with them for 3 years\nSoftware always figures everything perfectly\n\nCons: Nothing can't think of anything -", "reviewed_at": "2026-06-09T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___7164833", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "809d2ea1-0d4d-4464-9b8d-f41f913fc1fe", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "RunLoyal the best dog boarding software.", "body": "So far it has been one of the best decisions for my business, and so it has been a wonderful experience. Great customer service!\n\nPros: I have been using RunLoyal since November of 2025 and it has been an absolute game-changer when booking services like boarding, daycare and grooming in my business. very easy to use and they personalize the app to your own brand!\n\nCons: is hard to say because I haven't found anything I don't like; I've only found things they can improve, which they do. They always ask for feedback and release the features that you mention to them. I recently asked for a 24hr period service feature, and they mentioned that they will add it to the queue of features coming up. I can't wait !!!", "reviewed_at": "2026-05-21T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___7154312", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "5809e896-ea8d-4885-8850-ef50167afe69", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Run to use, RunLoyal!", "body": "Pros: Super easy to use, does everything we need it to and more, customer support is quick and helpful. Would recommend to any pet care business.\n\nCons: Nothing so far. Have been using for 2 years. Regular updates add new reports, make scheduling more efficient.", "reviewed_at": "2025-12-08T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___7058356", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "689e5795-5aaf-4bfd-a00b-f2360ed8af47", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Great customer service", "body": "Pros: Mobile app capability for business. [sensitive content hidden] provided great customer service during set up\n\nCons: Some features I wish could be more customizable. Aesthetically the app could be improved", "reviewed_at": "2025-05-12T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6807683", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "b9b07bae-7e98-4fd3-a752-e27b9861030d", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Katie's Kennel Review", "body": "100/100! I really enjoyed learning the process and having support from [sensitive content hidden] along the way! Everyone was friendly and prompt to answer any questions!\n\nPros: I appreciated the personalized feel from learning, to set-up to support! Your onboarding staff was amazing and I really appreciated [sensitive content hidden] and her reassurance and help through this process!\n\nCons: Loved it all! I dont have any cons at all. If anything I had a few learning curves but knew I would along this process!", "reviewed_at": "2025-04-21T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6784946", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "d35acc69-9d13-4ca7-8969-20eca7772ea8", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Owner and manager", "body": "Pros: Super easy to set up. And customer service was very friendly.\n\nCons: Would like to change the colors to our custom colors.", "reviewed_at": "2025-03-08T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6726151", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "2b06fc4a-3c65-4ef7-90ad-f796972c9901", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Great Product", "body": "Pros: The ease of the system and My onboarding team\n\nCons: Really hard to get ahold of someone when there is an issue or question", "reviewed_at": "2025-02-19T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6697364", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "0981cb6c-9b22-4252-a51f-fb3fdcf1dd9a", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Run loyal [sensitive content hidden]", "body": "Been using their software for 3.5 years and am very happy.\n\nPros: [sensitive content hidden] got to the bottom of my issue and got it straightened out right away!\n\nCons: Nothing they are always very helpful with everything", "reviewed_at": "2025-02-14T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6691412", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "45f5bc13-0b12-40e2-9344-cdb784a42851", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Brisby’s BnB", "body": "We had a great experience with the people!\n\nPros: We really like how the program has every feature we could think of needing.\n\nCons: There were a few quirks like only being able to use email to sign up initially. For businesses like us we don’t take email only phone number so getting our clients all in the portal was a huge hassle.", "reviewed_at": "2025-02-13T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6690099", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "d1fdfc8b-6d15-44bb-89a9-5e25982d97f9", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Best thing to happen to our dog training business!", "body": "Extremely pleasant. All of the staff have been incredibly supportive and quick at responding to all of my questions. I love that they are constantly updating the software to tailor our needs as well.\n\nPros: I love the ability to customize the features to fit our business' structure. I also appreciate the customer service.\n\nCons: I love everything about it although I am hopeful the calendar will be able to integrate to Google calendar one day.", "reviewed_at": "2025-02-08T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6683337", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "82c66de7-931d-4ad9-98fc-4c7ca9ebca2d", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "[sensitive content hidden] was great, super helpful!", "body": "Great so far. [sensitive content hidden] explained basics, looking forward to our next training session\n\nPros: Layout, simplicity, functionality, organization\n\nCons: No flaws so far. It was out introduction meeting and it all looks good for now", "reviewed_at": "2025-02-06T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6681308", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "17498275-e12b-4af9-bb1f-639403360a21", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Happy Customer (Let's Go Canine)", "body": "11 out of 10 !! The App is awesome and my customers think so as well.\n\nPros: Ease of use and the excellent knowledgeable support.. However, not that often do you need it!!\n\nCons: Nothing. The software is excellent. Does everything and more for our Pet business.", "reviewed_at": "2025-01-30T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6673559", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "972d7882-0b16-4284-b72c-6c3025e535d4", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Exceptional Support and Attentiveness", "body": "RunLoyal is led by a team that genuinely cares about their clients' success. I highly recommend RunLoyal and deeply appreciate Janakan's patience and assistance\n\nPros: [sensitive content hidden] went above and beyond to help me navigate the process of achieving compliance with the credit card processing company. He was incredibly knowledgeable, responsive, and proactive every step of the way, ensuring that all issues were resolved quickly and efficiently.\nIt's rare to find such personalized service, and it truly made all the difference.\n\nCons: As with any software there can be a glitch from time to time but is expected and they are always quick to fix any issues.", "reviewed_at": "2025-01-27T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___6669967", "flag_type": null, "flag_label": null, "author": "Capterra user" }, { "id": "a569138e-f5e3-4184-8d2c-6c22f553cad9", "brand": "runloyal", "source": "capterra", "source_label": "Capterra", "rating_5": 5, "title": "Great app to provide to our clients", "body": "We are extremely satisfied with our decision to turn to RunLoyal. Dog boarding has been a small business line for ours for 40 years but realizing the growth potential has made that ramp up. We had previously had 3 points of contact for our customers to ask for boarding and then put everything into a shared google calendar. This worked when we only had a few dogs a night. But we outgrew that and moving to RunLoyal has expedited our growth to the point we are looking at an facility expansion that is 4x the size of our current operations.\n\nPros: Working with the sales and build team was fantastic. We were able to talk 1v1 with our team so they understood who we were and what our business is, so they could build the best app for us. Having a dedicated support contact has been fantastic as we are undergoing many changes in our business, [sensitive content hidden] is always there to respond to my emails!\n\nCons: The developers have done a great job at trying to encompass as many types of businesses as possible to make a replicable product for everyone. This though makes some of the wants/needs of our specific app to not be done. This is understanding because they are producing a product that countless other users are using. But I will have to say, they listen to feedback and do very frequent usability updates.", "reviewed_at": "2023-03-27T00:00:00+00:00", "url": "https://www.softwareadvice.com/pet-grooming/runloyal-profile#review=Capterra___4693252", "flag_type": null, "flag_label": null, "author": "Capterra user" } ] }