BusyPaws scores 4.7 out of 5 from 80 rated public reviews held by Kennel Software Reviews across 1 source. Reviewers most often mention "Scheduling & booking" as a strength and "Missing or limited features" as a weakness.
I have really enjoyed using busy paws and I keep finding new ways to use this program to help keep my team and myself organized.
Pros: It's pretty straight forward and easy to use compared to other systems I have used. It has been easy to teach my staff how to use it.
Cons: I am not really sure. Everything that I have had an issue with I am able to bring it to the developers and they work on adding them to the system.
Busy paws has been life changing as our dog training business grows. Allowing us to be more efficient with booking and client communication.
Pros: Busy paws has reduced our admin workload, always a good thing. The class set up is easy. Love love love the merge function for pets and clients.
Cons: There are always things with any software that I would like to see change. Being able to allocate emails to instructors so they can answer would be great. Would like to be able to change the calendar from a M-S to a S-S.
Customer service is top notch and the product is excellent. Whenever we run into a problem (which is not often) someone is always on the other end willing to help!
Pros: BusyPaws is an integral part of our business. Being able to seamlessly book people into classes and handle payment with very little hands on effort after set up is an incredible feature.
Cons: I wish BusyPaws had an API so I could link data Bidirectionally — we use this software to its maximum capability and this is not likely to be an issue for most users.
Very easy to use and it really “runs my business for me”. The client portal is easy to use for your clients to book directly.
Pros: So easy to use and set up on your own. The software is very ascetic and flows well. Calendar view is very nice and can choose to view by day, week and month. Payment processing is very easy. The client portal is very easy to use for clients and designed very well. I switched to Gingr for a month only because I was going to set up cameras to use on the app, but switched back to Busy Paws because it was way more user friendly than Gingr.
I would highly recommend this software for your boarding and daycare business. The price of this software is very fair for what you get.
Cons: There is a “work around” for pricing, depending on your pricing policies, however, they do have an upgrade for “dynamic pricing” but I really cant afford it right now.
Good so far other than small inconveniences in organization and layout. Good pricing overall and have not had issues with tech support yet.
Pros: I love the program, its easy to use and looks good. Good value, and the online booking is straightforward. the customization options are very fun which is enjoyable. The customer service has been quick and resolved promptly when I needed it.
Cons: I wish there were more ways to customize the services lists as they show up to clients. I have been having issues because it automatically alphabetically everything.
Overall, I am loving this experience. This is my first time running an online portal and my first ever brick and mortar store. BusyPaws has made it very easy to make the switch!
Pros: BusyPaws is very user friendly, it's a great value for the cost and it keeps all of our vaccination records organized. Payment processing is quick with daily payouts! Booking and sharing links for booking is super easy and efficient. My clients are loving the ability to access their pets portal and book hassle-free online
Cons: I find it a little annoying that when I am making my schedule I cannot see all of the new starting classes in once place. I like to stagger new classes start dates based on level and I often find myself looking at it thru the client view to see what classes are starting.
Hello everyone, this is for any daycare businesses that are currently using the BusyPaws software.
For backstory, we are a small training facility that also does daycare and in home boarding/board and train. We are currently trying to switch over to the automatic invoicing system that busypaws is "offering" however, there seem to be nothing but endless problems with it. We also seem to be something like guinea pigs for this system, as they charged our clients over $10k in incorrect invoices.
We reluctantly went back to auto invoicing, as there really seems to be no choice in the matter, and they promised that everything would be just fine and it would not effect clients again by charging them for services they have already paid for. Well, as you can imagine, we are slowly finding that to be untrue. However, it is just not as catastrophic this time.
If anyone here has any insight on how to get this system to work, please let me know.
Having BusyPaws helps my business run smoothly and efficiently.
The team at BusyPaws is great to work with, their support and help documentation is very thorough and I've never been left hanging the way one sometimes experiences with other support desks. I appreciate having input on new features, and each enhancement they've made has been a great addition to the system. I also love how easy it is for my team to manage their bookings and send client follow ups, it's saved me a lot of time and energy. BusyPaws is a critical part of my every day operations and has made the administrative aspects of my business easier, more efficient and cost effective.
Pros: The interface is user friendly, with the most important integrations taken care of for you. You don't need to become a software subject matter expert to get up and running, or make simple changes. Switching to BusyPaws has reduced the amount of administrative hours across my team and made it easy to manage client and pet bookings and payments. My clients appreciate the self serve portal (I appreciate that it didn't cost extra to provide that service) that allows them to see their bookings, cancel and see their payment history
Cons: I haven't found anything that I don't like yet! Each time I wish there was a feature, I've found it on the future road map.
We've been using BusyPaws for several years now - we started not long after they launched. It's been great to see the upgrades they have made and continue to make. They really listen to their customers and have an easy way to suggest changes and you can track where those changes are at. The customer service is really above and beyond.
Pros: The client management system is for sure the best part - being able to keep all records in one place has been really so helpful. It's much easier to keep up with vaccine records and invoicing.
Cons: Some of the schedule it still a little clunky but I know they are actively working on upgrades which is great!
I'd like the app to be a little easer to use too but again I know they are always working on upgrades!
I have been using Busy Paws in my business for 10 months. I offer virtual and in person private training, a training membership, drop ins/dog walks, and over night sitting in the clients home. It's worked relatively well for these services for the $35 per month I pay. However, they recently did an update involving their intake forms & completely broke my intake process. The ONLY option for support is AI, & it's not even very advanced. They refuse to let me even tell them what my issue is.
Pros: The custom forms (until an update broke them), calendar sync, ability to create memberships, client profiles
Cons: NO support for the lowest tier plan ($35/month), they break parts of the product & refuse to tell me how to fix it, can't sync with multiple calendars, payments are slow, no option for overnight pet sitting in the clients home
I really like it and the price is great for the features that you get!
Pros: I love the customer service, easy to use interface, and monthly reports.
Cons: The multiple notifications that pop up is a bit excessive but im sure there’s a way to hide them, I just haven’t figured it out yet!
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