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Operator-built cloud pet-care OS for boarding, daycare, and grooming — hotel-style automated online booking, revenue management, dynamic pricing, and deposits.
At a glance
Goose scores 4.7 out of 5 from 31 rated public reviews held by Kennel Software Reviews across 2 sources.
Overall Score
31 reviews across 2 sources
Score uses sources with 5+ rated reviews (2 of 2)
Official platform totals: Capterra 21 · G2 10
CapterraCapterra 4.76 (21) · checked Oct 8 · we hold 21 (sample avg 4.76)
G2G2 4.7 (10) · checked Oct 8 · we hold 10 (sample avg 4.7)
Pros
Themes are summarised once enough reviews arrive.
Cons
Themes are summarised once enough reviews arrive.
G2the support team; they are always very quick to respond and receptive to feedback reporting has been less than ideal for accurate numbers, and there have been some issues with the way memberships work but we have workarounds easier experience for the user on the customer end
G2It is easy to use and understand. My employees and customers find it easy to navigate. I wish that it would require all fields to be filled in by the customer before allowing booking or meet and greets. They are making it easy for customers to use.
CapterraVery fast service and no problems. When we have a problem it is handled very quickly. We have never had the Goose software not work for us. Pros: It offers all the options we need for customers of dog boarding. Customers and employees like that it is easy to understand. Cons: I wish it would require all info to be input by the customer before it would allow them to leave the page or make a booking.
G2The overall interface is very easy to use. There are some odd glitches that need work. Unfortunately, there is no notification if booking a dog who already has a reservation. You could essentially book a dog an infinite amount of times for the same date range. Goose has taken some of our suggestions into account and have improved Goose 10 fold since starting up with them last year.
G2I use Goose for attribution for my ads, managing all the dogs in house and who is coming, and to track all of the revenues and profits through the reporting. It is generally very easy to manage, and I've found it is a good software program. I think Goose is a little more expensive than it needs to be. Some of the things that I find valuable, you have to pay more for, and it already is pretty expensive to begin with. It wasn't really all that easy to set up, and there's something about the transfer of the data which always loses something in the process. Lots of things didn't get set up the way I wanted them to initially. I use Goose for ad attribution, managing the dogs in-house, and tracking revenues and profits. It serves as the backbone of my business by easily managing these aspects.
G2We love how easy it is for our customers to use. While it took some time for everyone to get used to it, as any change does, the benefits for all parties have soared far beyond our expectations. We also love the customer support and the people behind Goose. If we have questions, they have answers very quickly. Goose is a newer software so of course there are some things we are looking forward to seeing in the future. Goose has been great about listening to our needs and wants and giving us honest feedback about timelines and expectations. Goose has solved a lot of problems for us. We used Gingr for over a decade, and we were constantly struggling to get ahold of customer service for questions and concerns. Goose has NEVER “left us on read” or gotten back to us weeks later - we almost always get a response instantly or within an hour. Another big issue Goose helped us with was increasing revenue when we were already at capacity. We’ve been with Goose for less than a year, and our revenue consistently shows a 20%+ increase, simply because their software lays out our packages and add-ons better than Gingr ever could.
CapterraGoose has been one of the greatest changes we have faced with our company. We had been looking for a new software system for quiet awhile. After 10 years of dealing with Gingr and their lack of communication and innovation we landed we knew we needed a change. After months and months of demos and research, we made the decision that Goose is where we wanted to be. It was scary at first but the Goose team was there every step of the way! We have loved working with them and have seen the benefits of their software in many places - including the fact that we have had over a 20% increase each month since switching to Goose in Aug 2025! Pros: We love how easy it is for our customers to use. While it took some time for everyone to get used to it, as any change does, the benefits for all parties have soared far beyond our expectations. We also love the customer support and the people behind Goose. If we have questions, they have answers very quickly. Cons: Goose is a newer software so of course there are some things we are looking forward to seeing in the future. Goose has been great about listening to our needs and wants and giving us honest feedback about timelines and expectations.
CapterraI'd say overall, Goose as a platform is pretty good. It's not perfect, but I do like that they are constantly trying to improve. Pros: The customer support is really great. They are very responsive to any questions and work really hard to get back to you in a timely manner. Cons: There are a few things I don't like about Goose. The AI generator will misgender dogs and the wording can be very odd. You can book a dog for the same stay an infinite amount of times and the system will never give you an error code.
CapterraHas been great for increasing revenue due to easy access and visibility of add ons for clients to self select Pros: Self booking for clients, easy pet perk add ons, and fast customer support. Farr simpler to use and navigate than most. Cons: Its a bit pricier than most and I wish that things like attribution and communication to clients was all included in a base price.
CapterraVery, very good. Quick response to problems, staff that are willing to video conference with you and help you with trainings, problems and user error on my part. Good value for the money. All software has quirks - but I truly believe Goose is the most dependable, user-friendly and forward thinking pet software available. Pros: I love the customer-facing user interface. It is very simple and I find that our customers can successfully make an online booking with minimal assistance no matter their technology skill level. Customer service is quick to respond to concerns or problems. Cons: Refresh and update frequency - nearly every time I log on, I have to refresh due to an update. But, I will say this is a plus and minus because they are fixing bugs and problems often. So putting this as a critique is being awfully nit-picky for a software that manages the huge amount of information for us.
G2It's very user friendly and pretty customizable for what we need. I love how helpful the support team is and that they respond quickly to questions. I really like how many features and modules the program supports and that it is always improving. I really wish it showed clients when their dog's vaccines are expired more clearly. Would especially love if there was a feature that completely prevented clients with expired vaccines from booking services. The program is generally smooth to use, certain things are a tad clunky. For example - with Report Cards, if you are drafting a report card and realize a photo is missing, you have to completely back out and go to the Upload Photos page to add your missing photos. I would also like to be able to set our check-in and check-out windows better than what the program currently supports. For daycare it's limited and we can't really set our check-in and check-out times exactly as we'd like. I would also love if Goose showed the name of the portal at the top of the screen during the booking flow. I have accidentally booked clients for boarding at the wrong facility multiple times because I did not realize I was in the wrong portal. If a client adjusts their boarding reservation, it changes their balance and we aren't able to charge them the new fee until they check-in. So the work around is changing the dates to the current day's date, check them in, charge them, undo check-in and then set the reservation back to the actual booked dates. The last program we used did not have an efficient vaccine system, so I really like that Goose clearly shows us the vaccine expirations on our end and when they expire. I love the auto reminders we can set, we use to have to send everything manually via email and the reminders have helped so much and have saved us a lot of time. The text message feature is great because it connects us to clients very quickly if we need to reach them about quick questions. Tracking engagement, marketing, sales, etc. all in one place! An excellent feature that our owner really likes and utilizes regularly Generating export lists for certain data is very helpful.
G2I like Goose's simplicity in layout, which makes it easy to navigate. The filters are particularly helpful in pinpointing reservation categories, making it easier to manage by type. Goose provides clarity for a smooth and quick booking process online for both the business and customers through a portal. There could be more tag options and notation spaces for the business to use on our end. As well as flagged things that can pop up per account if needed. Goose provides clarity for a smooth and quick booking process online through a portal.