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Kennel Connection reviews

Last updated

All-in-one boarding, daycare, grooming management - flexible full cloud and hybrid/offline for facilities that need reliability beyond always-online SaaS.

Overall Score

4.7

182 reviews across 4 sources

Platforms report 200 reviews (Capterra, G2, Google)

Score by source

Google

97 reviews

5.0

Platform reports 116 reviews · 5.0

Capterra

80 reviews

4.4

Platform reports 80 reviews · 4.4

G2

4 reviews

4.8

Platform reports 4 reviews · 4.8

Reddit

1 review

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What reviewers mention

Pros

  • Helpful customer support44
  • Easy to use32
  • Scheduling & booking28
  • Payments & billing17

Cons

  • Pricing concerns9
  • Slow or hard-to-reach support9
  • Missing or limited features8
  • Billing / payments friction7

Recent reviews

Google

Our experience with Kennel Connections has been fantastic, as everyone there is truly wonderful to collaborate with!

Google user · Oct 2026Original
Google

If you have a grooming salon, boarding facility, etc Kennel Connection/Hello Groom is THE BEST!! I am in the process of switching from Daysmart to Kennel Connection/Hello Groom. Jenna has been AMAZING in getting me set up with EVERYTHING my business needs! 10 out of 10 customer service!!! And Alix has been pivotal in the onboarding & training!!! You can literally reach out to anyone and get a real person to answer your questions quickly!!! HIGHLY impressed & HIGHLY recommend!!!

Google user · Sep 2026Original
Google

These guys are the best. They've helped me with every issue I've had and walked me through several issues that were of my own making. 100% the best!

Google user · Sep 2026Original
Google

Fantastic company, customer support, and people; listening to customers working to build what is actually wanted and needed to the pet community. Very excited for the future.

Google user · Aug 2026Original
Google

Many thanks to Phil Ely, KC7 Client Support. He quickly identified the cause of my issue (my latop being the culprit) fixed the issue and advised me on how to avoid future issues. We have used the KC7 Boarding Program for many years. I consider it to be the best and easiest boarding program to operate. The few times we have had problems, the support staff was there with answers and solutions promptly. Thanks again and keep up the great work. Larry E. Nolan, owner. The Pet Tailor, Happy Tails Camp Resort, Castleton Va.

Google user · Aug 2026Original
Google

Danielle was patient and professional in sharing her expertise! Mahalo Danielle!

Google user · Jul 2026Original
Google

A++++++++ Customer Service and Support as always.

Google user · Jun 2026Original
Capterra

Kennel Connection Review

Overall, Kennel Connection had responsive customer care, you could customize and set up your kennel however worked best for your business, and there was built in tracking of who booked what. Pros: I love how you can customize whatever you would like on Kennel Connection. You can easily book dogs as well as keep track of what employee booked what. Cons: Kennel Connection had quite a few bugs. Sometimes it would crash unexpectedly or freeze when attempting to complete payments.

Capterra user · Jun 2026Original
Google

Excellent support!!!!!

Google user · Apr 2026Original
Google

Such an amazing platform for animal services. I use it just for the grooming aspect KC is super user friendly and amazing customer service. They are always adding new features too. I’ve used Kennel connection for years at different boarding, grooming and daycares. So I knew when I went to open me own grooming salon, I was gonna use KC.

Google user · Apr 2026Original
Google

The customer service with Kennel Connection is nothing less than fantastic! Their timely responses, knowledge and honesty with the product is outstanding. At a time when customer service seems to be non existent they shine again and again. Their timely responses sales department in particular Angel Gonzalez and product support Danielle truly amazing!! We highly recommend them!

Google user · Apr 2026Original
Google

I have worked with a number of different software in the pet care industry and the Kennel Connection team has provided the mostly friendly, responsive, and helpful support by far!

Google user · Mar 2026Original
Showing 12 of 182 reviews