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“Soooooooo easy” cloud kennel software for boarding, daycare & grooming - modular spaces pricing.
At a glance
KennelLink scores 4.7 out of 5 from 75 rated public reviews held by Kennel Software Reviews across 2 sources. Reviewers most often mention "Easy to use" as a strength and "Missing or limited features" as a weakness.
Overall Score
75 reviews across 2 sources
Score uses sources with 5+ rated reviews (1 of 2)
Official platform totals: Capterra 73 · G2 2
CapterraCapterra 4.74 (73) · checked Oct 8 · we hold 73 (sample avg 4.74)
G2G2 4.5 (2) · checked Oct 8 · we hold 2 (sample avg 4.5) · not enough reviews (2 of 5 needed)
Pros
Cons
Capterra$37 Pros: Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in Cons: $36
CapterraPros: Customer Service & Pet Industry knowledge Cons: Not able to integrate with Square/Clover
CapterraOverall, excellent. Very happy but it is attributed to the customer service support element, without it, we would have sought other options. Pros: Customer service support. Crucial in a culture of electronic communication. Speaking with a human. Valuable. Cons: Understanding reporting. Very well thought out for accounting benefit. However took me a minute and still trying to achieve proficiency.
CapterraPros: Kennellink is the best online software that we have used. It's easy to maneuver and easy to learn. Everything is laid out perfectly! Cons: There are no cons that we have found. [sensitive content hidden] at Kennellink makes everything super simple and can fix anything you want fixed.
CapterraThis program has grown with my business and I consider my self lucky to have found them Pros: I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them Cons: I would like to be able to use other companies for credit card integration
CapterraIt's been amazing and I can't see myself going anywhere else. Pros: Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing. Cons: When you hit the back button when making a reservation, you have to start all over.
CapterraKennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come. Pros: Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained. Cons: This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)
CapterraWe have been extremely happy with KL especially the accessibility of support when needed. [sensitive content hidden] have a "where there is a will, there is a way" approach to supporting their clients! Pros: Online accessibility, analytics tools and customer service. Cons: When weighing pros and cons, really no comparison.
CapterraI use Kennel in all aspects of the business... from making reservations to analyzing growth patterns over the years. I think it's a very easy to use, helpful and resourceful site that could use a facelift. Pros: I've been using KennelLink since I opened our facility. Unfortunately I have nothing to compare it. Through the years, I have learned to use Kennel Link and have really enjoyed discovered some of the features that are not used everyday like Stats, Room usage, etc. It's wonderful for our daily use and fills all of our needs Cons: Being a visual person, my biggest desire for Kennel Link is for it to be more visually appealing. I know it's basically a database and it definitely looks like it, I just wish that it looked a bit more modern.
CapterraPros: Ease of use and easy to train new people to use it Cons: A lot of clicks to make a simple appointment
CapterraExcellent experience. We are lucky to have them as our facility software. Pros: Features meet our expectations! Outstanding support and customer service! Cons: No app for online bookings & dashboard needs improvement.
CapterraWe haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise. Pros: Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill. Cons: There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.