Paw Partner reviews

Facebook

We absolutely love your software ! Thank you ❤️

Google Play

sucks

Google Play

paw partner/ lucky-mutz-pet-resort is great taking care of my Liberian husky ace. Ace loves the staff at lucky-mutz-pet-resort. the ppl there are very nice always and they consider our pets as their own. I could go on and on about them but I can only type so many words. My wife and I can enjoy our vacations knowing that Ace is in great hands with Paw Partner/Lucky Mutz Pet Resort. 5 Stars

Google Play

When it works it's OK. But today all I get is network error. I need to make a reservation and can't do anything. I tried to clear cache, clear data. reinstall and nothing works. With all the complaints about this, there is no excuse to not having this fixed by now.

Google Play

Can't open the app. Gives me a network error

Google Play

every time I open it, it says "network error please try again. -6". then i keep trying and i can sometimes finally get into the app. this happened both when connected to wifi and when using data. UI needs work as well. a month later. still can't log in. sometimes if I spam the "ok" button, it will let me in. super inconvenient when I have a boarding appointment coming up.

App Store

Horrible design

This is a very poorly designed app. The only way to make a reservation at a new business was to first send them a message saying that it wasn’t possible to make a new reservation 👎 no excuse in 2026 for such a terrible interface.

Capterra

Amazing program and customer support staff

Overall excellent with the exception of inserting feeding instructions. Your customer service and technical support staff are wonderful. I'm very impressed with [sensitive content hidden] . for her help and follow-up Pros: It is very easy to use compared to other platforms we have had. I like the fact that we can link our own agreements within the software. Your customer support staff are excellent. [sensitive content hidden] is exceptional. She spent time explaining aspects of the software that I wasn't aware of. She even followed up with an email going over what we talked about. Very helpful. Cons: The way feeding and medications have to be put in. It is very cumbersome. Is it possible to redo the process?

App Store

Just awful

Totally frustrating user experience. Can't search for businesses. Can't add or delete . Just an awful app

Google Play

I love it here. I've been bringing my dog here for a couple years now. It was all the time while I was working and it gives me such peace of mind knowing he's not only safe he's having a blast. Now that I'm not working I still bring him a couple times a week bc it is so good for him. He burns a ton of energy and comes home exhausted. A tired dog is a good dog. It also gives me comfort knowing in case of an urgent matter I have somewhere great to board him and they already know and love him.

App Store

Cannot search for additional businesses

Once you select a business, you can no longer search for more. Please fix this!

Capterra

RUN AWAY FROM PAW PARTNER

This system is horribly clunky to use. It has *very* limited customization options. There are very basic functions that it lacks (can't override a booking, can't add notes to a reservation, run cards print in a way that is very confusing and hard to read, entering feeding and medication instructions is a HUGE headache and is overly complicated, report cards are limited to one update and only 10 photos per stay. The demos and trainings are very vague and unhelpful. Our date transfer was botched which caused major headaches that we are STILL dealing with over a month later. I'd love to get rid of this software altogether but now we are stuck with it. We may end up changing again in another year. This system seems like it would be great ONLY if you're moving from paper to this. The amount of "feature requests" we had to put in during this transfer was shocking. This system seems like it's too new, too Pros: There are some unique features that are nice. I don't have many positive things to say about it and our customer service experience during out data transfer was so bad that they comped us two months. Cons: Very limited customization options, not user friendly for staff, basic needed functions unavailable.