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“Built by Pet People, Owned by Pet People” - boarding, daycare, training, grooming, retail; 100% founder-owned since 2014.
Overall Score
108 reviews across 3 sources
Platforms report 105 reviews (Capterra, G2)
Reddit3 reviews
Pros
Cons
CapterraPros: Did my first review back in 2017 after using the product for a year. It's now 8 years we've been on it and we still love it. Our customer service needs are minimal but when I do need help they they've been very responsive. Cons: no complaints - think we've only gone down a couple times in 8 years and they responded well and quickly resolved.
CapterraWe would still be using this software if they had any kind of customer service after the sales team is done with you. The software is great until it's not, and if you need help, you're on your own. Pros: The product is excellent for multi channel pet businesses Cons: The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me.
Capterra$36 Pros: ProPet offers a comprehensive set of pet care services, including dog walking, pet sitting, overnight care, and more.They have an easy-to-use booking system and offer flexible scheduling options.ProPet provides an insurance policy that covers any damage or injury that may occur during pet care services.ProPet offers competitive pricing when compared to other similar services. Cons: ProPet does not offer grooming services.They do not offer any discounts for multiple pet households.ProPet does not have a mobile app for customers to book services.
CapterraPros: $39 Cons: Overall its great ! Only one thing... the Pre-paid function can be improved.
CapterraGreat to book boarding and grooming spots. Pros: Easy to use to book appointments for pet grooming. It is is very organized! Cons: There is a few bugs sometimes but mostly a great software to use.
CapterraPros: Love remote access. It’s simplicity in design and use is by far the best ; I tried many of the top runners. Reports for anything you can think of — they are a huge help. Text feature, especially reminders are game changer. Saved tons of money on no shows. Cons: Kennel view, while much better than other software is still visually very cumbersome and needs improvement. Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to.
CapterraIt's great but a lot of the issues we have they just say They are working on it Things we have asked for 4+ years ago Pros: It's really easy to use and to train people to use. Very straightforward and user friendly. Customers use it easily too Cons: So much needs to be done - main complaint is customers book even if you are full We have to manually tell them we're full Causes confusing and overbooking
CapterraPositive! Lots you can do with this app to make sure your business is running as smooth as possible! Pros: Very user friendly & helps keep scheduled super organized! Love how you can text/share pictures with clients right from the app, accept payments, manage daycare/boarding schedules & activities. Keeps great track of all the dogs you interact with & their health history! Cons: I don't really have bad things to say about this app, sometimes it freezes & refunding customers is still an issue.
CapterraWe opened our kennel in October 2019. Having studied and demoed several kennel packages we went with Propet. One of the best decisions we made. I'm extremely pleased with the software and thrilled with the customer service. Pros: -Our customers like it -Dashboard arrangement -Options and custom settings -CUSTOMER SERVICE - OUTSTANDING -Reasonable Price -Cloud based -Interface Cons: There are a few minor nits but nothing worth mentioning and they are always making improvements and additions to the functionality which they keep in an easy to see little icon on the lower right of the screen that you can click to see a log of updates.
G2It is easy to keep track of checkin and vaccines that have expired. Could use more options but overall good. None Solved the problem of missing vaccine records for pets or having to dig for them.
CapterraProPet saves time and paper by providing a comprehensive all in one solution Pros: great idea for software and helps mange and track kennel's daily activities. All in one solution for busy business owners. Helps save time and paper. Cons: The software itself is not super friendly and easy to use. You have to contact customer care once or twice to get a grip on how to use all available features.
CapterraAmazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap. Pros: There are TOO many great things about this program. Purchased a wonderful Daycare & Grooming facility that was high paced, and growing. I had tested out two other systems that were either not user intuitive or too costly. I reviewed the software over the weekend (YES 2 DAYS AND I WAS HOOKED). Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use. Emails to the customers works flawlessly, and we have customers using the customer portal to book appointments and they love it!. Cons: The system data dumps to Quickbooks (You can run a report to ensure that it has worked which is great). The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks. So when two taxes are transferred quickbooks gets confused and thinks the customer overpaid one of the taxes. Quickbooks says its not their issue, but it clearly looks like it.