It was good initially with a few quirks but the new 'upgrade' is a disaster - and the fact they have done it without consultation is horrendous. We are considering legal action.
Pros: I liked the system before they changed it without consultation.
Cons: They have changed the timing element of the system which now no longer works for my business. It has meant that the system has told lots of customers we are full when we are not and we have lost lots of customers as a result. It's a disaster.
Long term user of a very useful product which makes running our business so much easier !
Occupancy status, easy customer interface, revenue prediction and centralised customer information.
Pros: Easy to set up, enter information, and see occupancy and usage throughout the calendar.
Cons: Duplicate accounts means the system doesn't accept duplicate emails, so you have to go hunting for the reason why.
Pros: We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!
Cons: The appointments system - it seems impossible to use for what we want
Any issues I have had or been unsure how to do something, someone has always been super helpful by email
Pros: Love this software. Integrated with stripe payment makes taking payments and doing refunds super easy.
Cons: Moving booking on the calendar to fit into spaces can be complicated. Would be easier if new booking filled in spaces of empty pens.
My experience has been a positive one.
Pros: I was using a paper pencil appointment book when I first started 5 years ago. My business grew from a few customers a day to 35 plus a day. I could not have functioned at all or kept up with the customer volume without Revelation Pets.
Cons: I only wish the program was more customizable. They are doing a good job changing and updating request but it’s a very slow process. If I could have one improvement it would be to have pop up reminder windows for my staff while using the program. Such as “ask customer if they want a bath”, “did you add the late pick up daycare fee to this PM pick up time”.
When I started my home boarding business I was using a planner and pen! As the business took off I realised I needed something tailored to me and googled kennel software.After some frustrating conversations with other companies I chose Revolution Pets, and I look forward to using it every day!My clients like it as they find it easy to use.From bookings to pet information to financial records to automated email reminders, I love everything about it and recommend it to anyone.
Pros: Integration is so easy, and makes day to day bookings and payments a breeze!
Cons: Nothing, I love it all! The only thing I would change is the ability to personalise it, colours etc.
I really like the system ... I like the ability to have my customers in one place and the ability to see everything in one place
Pros: I really like the calendar, the pet information section, the pet portal, and the customer interaction availability
Cons: I always have to upload pictures from phone instead of my laptop.... pictures don't post correctly if I do it from my laptop
Pros: Customer can make their own appointments, clear to understand.Improving all the time. Online.
Cons: It would be great to have it intergration with google calendar as i have to run that alongside and it takes up so much of my time.
Pros: How easy it is to book dogs in and not loose track. I like being able to see every morning who will be arriving and leaving.
Cons: I didn't like how the price kept creeping up and up. I first applied around 4 years ago and the price was £23.00 per month, it is now over £50, so over double the price within a few years.
Probably lost thousands of dollars...will never know for sure
It got the job done for starting up when we didn't have much money coming in, but switch as soon as you can.
Pros: Price point and the trial got us in the door. It did the trick when we were very small, but once we went of 25 dogs the bugs and workarounds were no longer worth the lower cost.
Cons: $3b
Used to be good until it was bought out by a big corporate in April 2020
Pros: It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.
Cons: For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.
Initial eagerness to support. At critical times support is non-existent. Only support contact is via non responsive help application. Billing is increased without notification and ZERO recourse to questioning re:billing. Looking for an alternative, just had enough of this support shame.
Pros: It worked most of the time, if you were prepared to "learn" the non intuitive user interface.
Cons: Complete lack of support once they "got you" loaded. Suddenly loosing booking without support to explain why or offer assitance.
G2
Capterra