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Atlanta all-in-one for boarding, daycare, grooming, parks, and training — custom-branded pet-parent app (claims industry's first and only), staff app, memberships, QR self-check-in.
At a glance
RunLoyal scores 4.9 out of 5 from 35 rated public reviews held by Kennel Software Reviews across 2 sources. Reviewers most often mention "Helpful customer support" as a strength and "Mobile app limitations" as a weakness.
Overall Score
35 reviews across 2 sources
Score uses sources with 5+ rated reviews (2 of 2)
Official platform totals: Capterra 30 · G2 5
CapterraCapterra 4.8 (30) · checked Oct 8 · we hold 30 (sample avg 4.83)
G2G2 5.0 (5) · checked Oct 8 · we hold 5 (sample avg 5.0)
Pros
Cons
G2The ease of operation, our customers love the app There is nothing we dislike, from on boarding to a year in it has been wonderful They have fixed any invoicing issues we messed up at the beginning and were quick to fix them. I like that runloyal is narrowing down the pawmetrics
G2We partnered with RunLoyal for their custom app, their usability, and their inclination to listen to the people that run kennels and use their software. I have only been impressed by their thoughtful team, their experience and how they have worked on their internal and external processes. Not downsides- because they're constantly evolving. I appreciate how they listen to their users. Only thing that I complain about is their lack of custom reporting features- but that will come with time! Bookability, client access, vaccine statuses- and all of that goes without saying regarding benefits. Clients become ingrained in the system that benefits them and reduces workload on my team.
G2The software is very intuitive, easy to use, easy to teach to employees. The onboarding process was easy and very informative. Their support staff has been very helpful and responsive! There are a couple differences from the mobile app to the website. Learning those differences to assist clients has been a process. We use it to manage our boarding facility and keep track of shot records. It also helps us make sure medications and extra services are completed every day without relying on paper.
G2We’ve had a great experience with RunLoyal. As a membership-based business, we needed one system that could manage memberships, packages, scheduling, and customer information all in one place, and RunLoyal has proven to be a solid solution. The platform is intuitive, and the support team is consistently responsive whenever we have questions or need help setting up and using features. What really stands out is their commitment to continuous improvement—they regularly release updates, add new functionality, and refine the software based on customer feedback. It’s clear they’re invested in making the platform better over time. RunLoyal has helped streamline our day-to-day operations and has made managing our members much easier. It’s reassuring to know we’re using software that continues to evolve alongside our business. We highly recommend RunLoyal to any business looking for a reliable, user-friendly platform backed by a team that genuinely cares about its customers’ success. Loyalty Cart aka Retail interface needs more work, but developing in the right direction. Running my business!
G2It does so much and it thinks and acts like a staff member. We don’t need a front of house employee because of Runloyal. More people don’t use it. Most of our competitors don’t use a tool like this and it doesn’t help the industry. Our industry is stuck in the past, Runloyal is ahead of its time for the kennel that need it. Incredible communication with a lot of customers. We have a great log of communication, appointments, content, attached to every customer
CapterraMy partner and I always started with a competitor of yours and off the bat we had so many issues with using the system with our employees using the system with clients using the system. Nothing was clean and it felt like we needed a computer science degree to use the system. Also, being a new business the way it made us look to clients. We looked very uneducated. Pros: When reaching out to customer support, the response time is very fast. My partner and I were using a competitor at the start of our business and we were having a few difficulties with their service and we were never getting responses. Our staff was having issues and we looked a little incompetent at the start of our business so customer service being so prompt is such a big deal for us. Our next everything is the easy abuse a lot of things is common sense which is great. Lastly, having our own app is something that we love we have another business and our clients loved that we have on app. I think that it also sets us apart from our competition and it makes the business look at a different level. Cons: I can’t really think of a complaint right now the only difficulties I’m having is if my card reader and that’s not really with your company that’s with someone your partner with
CapterraGreat software They always answer the phone. Pros: Great support !! Great software...Been with them for 3 years Software always figures everything perfectly Cons: Nothing can't think of anything -
CapterraSo far it has been one of the best decisions for my business, and so it has been a wonderful experience. Great customer service! Pros: I have been using RunLoyal since November of 2025 and it has been an absolute game-changer when booking services like boarding, daycare and grooming in my business. very easy to use and they personalize the app to your own brand! Cons: is hard to say because I haven't found anything I don't like; I've only found things they can improve, which they do. They always ask for feedback and release the features that you mention to them. I recently asked for a 24hr period service feature, and they mentioned that they will add it to the queue of features coming up. I can't wait !!!
CapterraPros: Super easy to use, does everything we need it to and more, customer support is quick and helpful. Would recommend to any pet care business. Cons: Nothing so far. Have been using for 2 years. Regular updates add new reports, make scheduling more efficient.
CapterraPros: Mobile app capability for business. [sensitive content hidden] provided great customer service during set up Cons: Some features I wish could be more customizable. Aesthetically the app could be improved
Capterra100/100! I really enjoyed learning the process and having support from [sensitive content hidden] along the way! Everyone was friendly and prompt to answer any questions! Pros: I appreciated the personalized feel from learning, to set-up to support! Your onboarding staff was amazing and I really appreciated [sensitive content hidden] and her reassurance and help through this process! Cons: Loved it all! I dont have any cons at all. If anything I had a few learning curves but knew I would along this process!
CapterraPros: Super easy to set up. And customer service was very friendly. Cons: Would like to change the colors to our custom colors.