Sitting/walking DNA with Facility plan for daycare & boarding - 4,500+ businesses; DaySmart-owned.
At a glance
Time To Pet scores 4.8 out of 5 from 315 rated public reviews held by Kennel Software Reviews across 3 sources. Reviewers most often mention "Scheduling & booking" as a strength and "Missing or limited features" as a weakness.
G2 4.68 (19) · checked Oct 8 · we hold 19 (sample avg 4.68)
4.7
Instagram
Instagram · we hold 10 (sample avg 5.0)
5.0
Reddit
Reddit · 7 discussions (unrated, not scored)
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What reviewers mention
Pros
Scheduling & booking142
Easy to use116
Payments & billing107
Helpful customer support84
Cons
Missing or limited features70
Mobile app limitations48
Pricing concerns37
Slow or hard-to-reach support27
Recent reviews
Capterra
TTP review
So far I really enjoy how easy time to pet is and how much easier it has made running a business since everything can be done by the clients through the portal.
Pros: Having everything for clients to fill out and sign all in one place makes everything more streamlined and easier to keep track of. The other is the invoicing so easy to use and able to have them sent prior to services starting is a bonus.
Cons: Stripe for payments and the amount in fees they take. Unfortunately it is becoming too much and I will be forced to change payment methods once again
Turn Key Software Platform and App for Pet Care Businesses
My overall experience has been top notch. It is a software platform that makes running my business easy.
Pros: Time to Pet is completely turn key for pet care businesses. I started with them about 8 years ago and they continually improve the platform and app. They actually use suggestions and intergrate them in. I can do admin on the go from my app. I can schedule, invoice, send email campaigns, pull reports for analytics on every metric in my business, I can run payroll, and more. The customer service is top notch from the very first onboarding to today.
Cons: Honestly, if there is something I havent liked, theyve fixed it. They are constantly improving. There have been very few issues.
Overall I am happy with Time To Pet. Like any software, it has its moments. Its worth the monthly subscription.
Pros: Time To Pet has been a game changer for my business! It's very user friendly and my clients love using the app & portal.
Cons: Their customer support when I first started was amazing. Now you have to go through AI in order to get an actual person. I wasn't a fan of every single service creating an invoice. I got used to it after awhile.
It's a great experience having Time To Pet as a business partner. They are very organized and always find ways on how to help their members.
Pros: Time to Pet is user-friendly and the support team is helpful, accommodating, have prompt response and solves our concerns.
Cons: There are some limitations but we already raised those concerns and they will get back to us. The support team was not able to address the concern at the time of the chat since the feature is not available yet but they raised it to the management.
Everything We Needed to Get Our Pet Care Business Up and Running
Our overall experience with Time To Pet has been fantastic. As a new mobile pet care business, we needed a system that could grow with us without making the client experience complicated, and TTP has given us exactly that. There was a learning curve in the beginning simply because there are so many features and customization options, but once we learned the system, everything started working together beautifully. Scheduling, client and pet information, communication, invoicing, documents, and service requests can all live in one place, which makes running our day-to-day operations so much easier. We also really appreciate how responsive and helpful their support team has been. Overall, TTP has helped us build a much more organized and professional experience from the very beginning.
Pros: Time To Pet is incredibly well thought out for a pet care business. What we love most is how much it brings into one place—client and pet profiles, scheduling, communication, invoicing, service requests, documents, and business management. The client experience is clean and professional, while the backend gives us the organization and flexibility we need for a mobile business. We especially appreciate being able to customize our services and workflows instead of forcing our business into a one-size-fits-all system. Their support and educational resources have also been fantastic. There is definitely a learning curve because the platform does so much, but once you understand how everything works together, it is extremely powerful.
Cons: I wish the client portal offered more branding customization. We love creating a fully cohesive, branded experience for our clients, and currently the customization feels mostly limited to headers and footers. I would love the ability to customize button colors, tabs, accents, and other portal elements to match our brand colors throughout the entire client experience. The portal functions great—we just wish we could make it feel more like our business from start to finish.
Pros: I am a new user, and they have made everything so easy for starting up my business. I had a hold on my payouts and had to contact customer support, and they helped me immediately with verification. The value of this platform for what you pay is amazing. It seems very easy to use and user friendly.
Cons: I haven't had any cons as of yet. Like I said I am new to using the platform and have not yet booked anything.
its been good and easy to use. its easy for staff to use. the app is easier to use now with admin features
Pros: the team and client management. Makes it easier to management my employees. its easier to manage payroll as well
Cons: the lack of CRM and ability to add other connectors like 3rd party apps. I wish you could add more automation
A great hub for organizing your pet care business!
I am satisfied with the many functions and customer support. I wish messaging with clients was smoother like texting but it is nice to keep records of your convos. I am a cat sitter who sends lots of photos.
Pros: Time To Pet is great software for keeping neat records of transactions and customer information. I appreciate the customer support I have needed a few times, mostly when setting up. The software helps me maintain a professional appearance with my clients.
Cons: 1. I wish the site was easier to navigate. I am a visual learner so all of the sections are a little overwhelming. Just a little bit.
2. When messaging clients, I wish it was a one click process and not having to return to the screen where it says "client details"
3. The fee per month is a little high when just starting out with few clients.
My overall experience with Time To Pet has been pleasant. Although, I have been in business only for a few days. My experience during the trial run was great, that's why I moved forward with activating my account.
Pros: One of the features I like most about Time To Pet is the ability to send a report card to pet parents after the service has been provided.
Cons: I wish the application had the ability to track routes, so that business owners had the ability to cluster appointments based on clients' addresses.
excellent easy to use. very helpful customer service. I loved the onboarding video calls. That was priceless to get my business running smoothly. My customers like the software too.
Pros: I love time to pet. The software if fantastic and does everything I need for my pet sitting business. And the customer service from staff is a 10 star review and it's FREE. They help me all the time and I couldn't run my business without this software and the staff are very key to my success.
Cons: I don't have anything I don't like. The software is great. And does everything I need. Love it so much
1000% would recommend. Nothing negative to say. So easy to use back office, they always respond within a good time frame.
Pros: Value for money, anyone who ever complains about the cost I don't really understand given this organizes everything to do with my business. Our owners love it, I love it and so do the other walkers. Easy to use also!
Cons: I wish I could set contracts up for my walkers to easily sign. I love that I can do this with my customers. But would be awesome to keep contractors forms on here with the ability to sign as well.
Overall, it has been great. It has made things so much easier. There is less on my mind about what I need to do for the company. It is just my wife and I, so this has been an extremely easy transition from doing it as a fun side gig, to it being our second job with out own company.
Pros: Hands down the best part of Time To Pet is the ease of use for both myself as the owner and from what my clients have told me about using the software.
Cons: I understand having to pay extra for having workers under you, but it isn't exactly friendly when there is a team of owners. I have to pay extra for my wife to use the software.
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Capterra